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Return
Policy
At Sulthan Watches, we take immense pride in curating and
delivering luxury timepieces of the highest quality. Customer satisfaction is
at the heart of our business, and while we ensure every product meets stringent
quality standards, we understand that there may be instances where a return is
necessary. To provide a seamless and stress-free experience, we have designed a
transparent and customer-friendly return policy.
Eligibility for Returns
We offer a 7-day return window from the date of purchase,
allowing our customers to return a product if it does not meet their
expectations. To be eligible for a return, the watch must be in its original,
unused condition, with no signs of wear or damage. All original packaging,
including the watch box, warranty card, manuals, and any included accessories,
must be returned intact. Additionally, all security tags and protective seals
must remain unopened and unaltered to ensure the product has not been tampered
with.
Watches that have been custom-ordered, engraved, or modified
to meet specific customer preferences are non-returnable, as they are
personalized and cannot be resold. We also do not accept returns for limited
edition or special collection timepieces unless there is a manufacturing
defect.
Return Procedure
To initiate a return, customers must first contact our
customer service team with their order details and a valid reason for the
return. Upon approval, we will issue a Return Authorization Number (RAN), which
must be included in the return package. Watches must be securely packed in
their original box and shipped using an insured and trackable courier service
to prevent any loss or damage in transit. Sulthan Watches is not responsible
for returns lost, stolen, or damaged during shipping, so we strongly advise
using a trusted courier service with proper insurance coverage.
Once the returned watch arrives at our facility, it
undergoes a thorough inspection by our quality control team. If the watch meets
all return criteria, we will process a refund within 7-10 business days using
the original payment method. In case the return is declined due to
non-compliance with our policy, the watch will be shipped back to the customer.
Refund & Exchange Policy
For all approved returns, customers will receive a full
refund minus any applicable shipping or processing fees. Refunds will be
credited to the original payment method used at the time of purchase. Customers
who prefer an exchange may choose an alternative timepiece from our collection,
with price adjustments made accordingly. However, all exchanges are subject to
availability.
Non-Returnable & Excluded Items
Several categories of watches are non-returnable, including
those that have been worn, resized, or adjusted after purchase. Watches that
show signs of wear, scratches, or damage due to mishandling will not be
accepted. Additionally, timepieces purchased under promotional offers, final
sales, or clearance discounts are ineligible for returns or exchanges.
Defective or Damaged Watches
While we take great care to ensure all products meet strict
quality standards, if you receive a defective or damaged watch, please notify
us within 48 hours of delivery. We will arrange an exchange or repair based on
the manufacturer’s warranty policy.
Commitment to Customer Satisfaction
At Sulthan Watches, we believe in offering a refined
shopping experience that reflects our passion for fine timepieces. Our return
policy is structured to protect both our valued customers and the authenticity
of the luxury watches we provide. Should you have any questions or require
further clarification, our customer support team is always available to assist
you. Your trust is our priority, and we look forward to serving you with
excellence.
