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Terms &
Conditions – Sulthan Watches
At Sulthan Watches, we value our customers and are committed
to providing a seamless and trustworthy shopping experience. By purchasing from
our store or using our website, you agree to the following terms and
conditions. Please read them carefully before proceeding with any transaction.
1. General Terms
These terms and conditions govern all sales, services, and
interactions with Sulthan Watches. We reserve the right to modify or update
these terms at any time without prior notice. By continuing to use our
services, you agree to comply with any revisions or amendments made.
2. Product Authenticity & Warranty
We take immense pride in offering only 100% authentic luxury
watches, sourced directly from authorized distributors and dealers. Each
timepiece undergoes rigorous quality checks before being made available for
purchase. Warranty coverage varies by brand and manufacturer, and customers are
encouraged to review the specific warranty terms associated with their chosen
watch.
3. Pricing & Payment
All prices displayed on our website and in-store are in the
applicable currency and may include taxes such as VAT unless specified
otherwise. We accept multiple payment methods, including credit and debit
cards, bank transfers, and other secure online payment options. Sulthan Watches
reserves the right to change prices without prior notice, but any changes will
not affect confirmed orders.
4. Shipping & Delivery
We offer reliable and efficient worldwide shipping through
trusted courier partners. Delivery timelines depend on the destination and
product availability. While we strive to meet estimated delivery times,
unforeseen delays due to customs clearance, logistics issues, or force majeure
events are beyond our control. Customers are responsible for any import duties,
taxes, or additional charges imposed by their respective countries.
5. Returns & Exchanges
We accept returns within a specified period from the date of
purchase, provided that the watch remains unused, unworn, and in its original
packaging with all accompanying documents. Refunds will be processed after
verifying the returned product's condition, and shipping fees are
non-refundable. Exchanges are subject to stock availability and approval. We
encourage customers to inspect their purchase upon receipt and notify us
immediately in case of any discrepancies.
6. Cancellations & Order Modifications
Customers may request order cancellations before the product
is dispatched. Once shipped, orders cannot be canceled. Modifications to an
order, such as changes in the model or delivery details, must be requested
within a specific timeframe from the order placement, subject to feasibility.
7. Limitation of Liability
Sulthan Watches is not liable for any indirect, incidental,
or consequential damages resulting from the use of our products or services. We
are also not responsible for any damage arising from improper handling,
unauthorized repairs, or modifications carried out by third parties. Customers
are advised to follow manufacturer guidelines to ensure optimal watch performance.
8. Privacy & Data Protection
We respect customer privacy and adhere to strict data
protection policies. Personal information collected during transactions is used
solely for order processing, service improvement, and communication purposes.
We do not share, sell, or disclose customer data to third parties without
consent, except when required by law.
9. Governing Law & Dispute Resolution
These terms and conditions are governed by the laws of the
country in which Sulthan Watches operates. Any disputes arising from
transactions or agreements with Sulthan Watches shall be resolved amicably. If
a resolution cannot be reached, the dispute will be subject to the jurisdiction
of the appropriate courts.
